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Implementing a Quality Management System to Raise Efficiency
In order to achieve ISO 9001certification an organisation wants to build, document and actualize a quality management system. The quality management system should be supported to continually improve its effectiveness as agreed by legislation, global standards and best industry practice. The techniques that contribute to meeting the requirements of these standards should be determined.
The bounds of the Quality Management System documentation should be obviously outlined. Should the organisation outsource any process that may affect product conformity to the outlined standards of the Quality Management System then the organisation should assume control of this process.
The quality management system processes and their interactions should be documented. Essential procedures for an effective quality management system include document control, record control, management commitment, quality policy, responsibility and authority, management review, resources and training, infrastructure and work environment, design and development, buying, product realization, identification and traceability, client property, measurement and monitoring, customer satisfaction, internal audit, control of non-conforming product, corrective action, preventative action and improvement. The criteria and strategies required to ensure that the operation and control over these processes are efficient should be documented in these processes.
The minimum records required in order for the quality management system to meet the ISO 9001 standard will be management review mins, training records, product release records, design and development records, provider assessment record, endorsement records, identification and traceability records, a register of shopper property, calibration records, internal audit records, records of non-conforming product, corrective action records and preventive action records.
Quality management system procedures should be supplemented by 2nd tier documents as required depending on the size of the organisation, the complexness of the operation and the information base level of the staff. Such documentation can include work instructions, directions, inspection schedules, risk assessments and job descriptions. Quality Management system paperwork can take many forms including, paper, electronic, diagrams, process flow charts and footage.
Measurement, monitoring and review of the quality management system should be carried out by analysis of information from analytical tests, complaints analysis, quality performance indicators, exception reports, the outcome of Inspections, the outcome of Internal audits and the results of external audits. Steps should be taken responding to results to correct and prevent inadequacies and to raise the usefulness of the quality management system.
The organisation wants to evaluate the resources required to install, maintain, and improve the Quality Management System and these resources should be supplied. Resources should include skilled personnel, appropriate kit, appropriate hardware and software, infrastructure, data, finances, audit resource and teaching.
Senior Management should be responsible for implementing, maintaining, reviewing and bettering the quality management system. An affiliate of the upper management team should be appointed the management representative.
Frequent management assessments should be carried out by the senior management team to ensure performance is measured and analysed. Review outputs should include quality policies goal. The outputs of management assessments should be put out and delivered to all personnel to make sure focus is maintained on meeting policies, objectives and on continuing improvement.
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