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Designing a Quality Management System Based on Quality Management Rules of Practice
There are 8 quality management guidelines on which a quality management system should be established. These beliefs can be used by upper management as a framework to steer their affiliations towards enhanced performance. The 8 quality management beliefs are defined in ISO 9000:2005, Quality management systems basics and vocabulary. The 8 elements are buyer focus, leadership, participation of folks, process approach, system approach to management, unremitting improvement, factual approach to decision-making and jointly favourable supplier relations.
A quality management system can be outlined as the organisational structure, responsibilities, procedures, processes and resources for implementing quality management including all activities which contribute to quality. This implies that each process and activity is part of the quality management system. In building a quality management system an organisation should identify the processes needed for quality management, providing and manage resources and implement procedures to guarantee these processes, including the dealings between them, are effective and continuously improved.
In establishing the quality management system a quality executive should be chosen who, without regard for their other responsibilities, must be answerable for making certain the quality management system is implemented and maintained, reporting to management on how the quality management system works and how effective it is, and co-ordinating cognizance of the quality management system.
Senior management should create a quality policy, quality objectives and plans then ensure resources are available to carry out and maintain the system. It's really important to ensure there is effective communication, guarantee all employees are aware about the seriousness of the system and the need to meet its needs. Organisational responsibilities, authorities and reporting relationships should be obviously defined and communicated. Senior management should conduct regular management reviews of the efficacy of the system and take actions to become better. Contracts with third parties should be documented, reviewed and jointly concluded.
Documents to support the quality management system should include a quality manual and those documents needed to guarantee the centers processes are scheduled and operate effectively and records to demonstrate compliance.
The quality policy should express the general objectives of the organisation related to quality and provide an outline for setting quality objectives and planning. The quality policy should include a dedication to providing aproduct that meets customer wishes and repeatedly enhancing the usefulness of the quality management system. The quality policy should be signed and issued by the most senior manager in the organisation then communicated, accepted and available across the organisation.
The organisation should create documented quality objectives based primarily on the quality policy including those objectives needed to meet client wishes and requirements. The objectives should be quantifiable and consistent with the quality policy and be reviewed regularly. Senior management should create a scheme to achieve and maintain the quality objectives. The plans should be reviewed continually.
The following stage is for quality manual to be established and include a quick outline of the organisation, the remit of its products / services, the quality policy, an organisation chart outlining accountability and reporting relationships and an abbreviation of the systems and the documentation established in order for the quality management system to be effective .
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